SHIPPING AND CASH ON DELIVERY CALCULATION
Cash on delivery (COD) is available only for Italy and has an additional cost of €3.00 (VAT excluded).
FREE SHIPPING
| DESTINATION | MINIMUM ORDER |
| In Italy | for orders starting from €75.00 (VAT excluded) |
| In EU Countries | for orders starting from €140.00 (VAT excluded) |
| In Non-EU Countries | for orders starting from €280.00 |
SHIPPING TIMES
| ITALY | 24/48 hours |
| EU COUNTRIES | Approx. 2 days |
| NON-EU COUNTRIES | Approx. 4 days |
COURIERS AND DELIVERY ATTEMPTS*
| COURIER | DELIVERY ATTEMPTS | COURIER CONTACT INFO |
| BRT | The courier makes 2 delivery attempts, then the order is held in storage for 5 days |
BRT Support: 080.538.0011 |
| DHL | The courier makes 2 delivery attempts, then the order is held in storage for 10 days |
DHL Support: 199.199.345 |
| FEDEX | The courier makes 2 delivery attempts, then the order is held in storage for 5 days |
FEDEX Support: 02.92172660 |
*Under no circumstances is it possible to choose which courier to use for shipping.
HOW CAN I TRACK MY ORDER
You will receive an automated email from Minitools, which will indicate the courier assigned to your shipment and the tracking number.
You can track the shipment directly on the courier's website using the tracking number provided.
| COURIER | TRACKING WEBSITE |
| BRT | services.brt.it/it/tracking * |
| DHL | www.logistics.dhl/it-it/home/tracciabilita.html |
| FEDEX | https://www.fedex.com/en-us/tracking.html |
* To track a shipment sent via BRT, enter the code provided in "ID collo cliente" (Customer Parcel ID).
SALES LIMITATIONS
ALGERIA
Sales to Algeria are currently not permitted.
BRAZIL
Sales to Brazil are only allowed to professionals or companies; unfortunately, sales to private customers are not permitted.
RUSSIAN FEDERATION
Sales to the Russian Federation are currently not permitted.
TURKEY
Sales to Turkey are only allowed to professionals or companies; unfortunately, sales to private customers are not permitted.
UKRAINE
Sales to Ukraine are currently not permitted.
UNITED KINGDOM
Sales to the United Kingdom are allowed without limitations to companies with a registered VAT and valid EORI number; for consumers, it is allowed exclusively with a minimum order of €180.00* (VAT and shipping costs excluded).
*The limitation imposed by current regulations is £135.00, therefore the amount will vary based on the current exchange rate at the time of purchase.