SHIPPING AND CASH ON DELIVERY CALCULATION
Cash on delivery (COD) has an additional cost of €3.00 (VAT excluded)
SHIPPING TIMES
| SHIPPING TIMES | |
| ITALY | 24/48 hours |
| EU COUNTRIES | Approx. 2 days |
| NON-EU COUNTRIES | Approx. 4 days |
Orders placed by 2:00 PM (CET) will be dispatched on the same day.
COURIERS AND DELIVERY ATTEMPTS*
| COURIER | DELIVERY ATTEMPTS | COURIER CONTACT INFO |
| BRT | The courier makes 2 delivery attempts, then the order is held in storage for 5 days |
BRT Support: 080.538.0011 |
| DHL | The courier makes 2 delivery attempts, then the order is held in storage for 10 days |
DHL Support: 199.199.345 |
| GLS | The courier makes 2 delivery attempts, then the order is held in storage for 10 days |
GLS Support: 02.98.03.55.56 |
*Under no circumstances is it possible to choose which courier to use for shipping. For shipments abroad (EU and Non-EU), DHL is used exclusively.
HOW CAN I TRACK MY ORDER
You will receive an automated email from Minitools, which will indicate the courier assigned to your
shipment and the tracking number.
You can track the shipment directly on the courier's website using the tracking number provided.
| COURIER | TRACKING WEBSITE |
| BRT | services.brt.it/it/tracking * |
| DHL | www.logistics.dhl/it-it/home/tracciabilita.html |
| GLS | www.gls-italy.com/ |
* To track a shipment sent via BRT, enter the code provided in "ID collo cliente" (Customer Parcel ID).
SALES LIMITATIONS
BRAZIL
Sales to Brazil are only allowed to professionals or companies; unfortunately,
sales to private customers are not permitted.
TURKEY
Sales to Turkey are only allowed to professionals or companies; unfortunately,
sales to private customers are not permitted.
UNITED KINGDOM
Sales to the United Kingdom are allowed without limitations to companies with a registered VAT and valid EORI number;
for consumers, it is allowed exclusively with a minimum order of €180.00* (VAT and shipping costs excluded).* The limitation imposed by current regulations is £135.00, therefore the amount will vary based on the current exchange rate at the time of purchase.
ALGERIA
Sales to Algeria are currently not permitted.
RUSSIAN FEDERATION
Sales to the Russian Federation are currently not permitted.
UKRAINE
Sales to Ukraine are currently not permitted.
FREE SHIPPING
| DESTINATION | MINIMUM ORDER |
| In Italy | for orders starting from €75.00 (VAT excluded) |
| In EU Countries | for orders starting from €140.00 (VAT excluded) |
| In Non-EU Countries | for orders starting from €280.00 |