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GENERAL TERMS AND CONDITIONS OF SALE – SAVIX SRL

These General Terms and Conditions of Sale ("GTC") govern the offer and sale of products on the website store.minitools.com and on any other domains, applications, or online platforms managed by SAVIX srl (collectively, the "Platform"). On this Platform, both SAVIX directly and third-party professional sellers offer movable goods for sale.

Art. 1. Definitions and Scope of Application

1.1. Definitions For the purposes of these GTC, the following terms shall have the meaning indicated below:

  • SAVIX or Seller: SAVIX srl, with registered office at Contrada Popoleto, 14/B, 70011 Alberobello (BA), Italy, VAT No. IT05948750723.
  • Platform and/or Site: The website store.minitools.com and any other website, mobile application, or digital channel managed by SAVIX through which the Products are offered for sale.
  • Customer: Any natural or legal person who purchases one or more Products through the Platform. The Customer is distinguished as:
  • Consumer Customer: Any natural person acting on the Platform for purposes unrelated to their entrepreneurial, commercial, craft, or professional activity, in accordance with the provisions of Art. 3, paragraph 1, letter a) of Legislative Decree 206/2005 ("Consumer Code").
  • Professional Customer: Any natural or legal person acting on the Platform in the exercise of their entrepreneurial, commercial, craft, or professional activity, or their intermediary, in accordance with the provisions of Art. 3, paragraph 1, letter c) of the Consumer Code.
  • Product(s): Any tangible movable good, including those to be assembled, and any good with digital elements offered for sale by SAVIX on the Platform.
  • Sales Contract: Any sales contract relating to the Products, concluded between SAVIX and the Customer within a distance selling system organized by the Seller.
  • Order: The contractual purchase proposal sent by the Customer to SAVIX through the Platform.

1.2. Scope of Application

  • The Customer is invited to carefully read these general terms and conditions of sale before making reservations and/or orders through the Platform. By making any reservation and/or order, the Customer implicitly and fully accepts these general terms and conditions of sale, which are therefore considered known and accepted by the Customer in all their clauses and provisions, without exclusion or exception.
  • The sales contract for products and services concluded through the Platform is governed by these general terms and conditions of sale as well as, where applicable, by the provisions of Legislative Decree No. 206 of December 6, 2005 ("Consumer Code"), as most recently amended by Legislative Decree 170/2021, of Legislative Decree No. 70/2003, and by the provisions of the Italian Civil Code, for matters not already expressly provided for herein.
  • These GTC apply to all Sales Contracts concluded between SAVIX and Customers.
  • For matters not expressly derogated by these GTC, Sales Contracts concluded with a Consumer Customer are subject to the provisions of the Consumer Code and Legislative Decree No. 70 of April 9, 2003. Sales Contracts concluded with a Professional Customer are subject to the provisions of the Italian Civil Code.
  • Should any provision of these GTC conflict with mandatory rules protecting the Consumer Customer, said provision shall be deemed not applicable to the latter, without affecting the validity of the GTC as a whole or their applicability to Professional Customers.
  • The applicable GTC are those in force on the date the Order is transmitted. SAVIX reserves the right to modify these GTC at any time. Any changes will be effective from the date of publication on the Platform and will apply exclusively to Orders placed from that date onwards.

Art. 2. Seller Information and Communications

2.1. Seller's Details

  • Company Name: SAVIX srl
  • Registered Office: Contrada Popoleto, 14/B | 70011 Alberobello (BA), Italy
  • VAT Number: IT05948750723
  • Contacts: For any information, complaint, or request for assistance, the Customer may contact SAVIX's Customer Service available on the Platform.

2.2. Communications

  • Unless otherwise provided, all communications relating to the Sales Contract shall take place between the Parties via the email address provided by the Customer when placing the Order. The Customer is responsible for the accuracy and functioning of the email address provided. Documents relating to the sale, including tax documents, will be issued in electronic format and made available in the Customer's personal area or sent to the Customer exclusively via email.
  • When an order is placed through the Site, the Customer is required to provide a valid email address, which SAVIX will use for communications regarding the Order, to announce the shipment of products, and to provide any other communications, disclosures, or notices related to the Order. The user agrees that SAVIX shall not be liable for any damage suffered by the Customer for information that the Customer does not receive as a result of the Customer's failure to provide and maintain a valid email address or as a consequence of any failure of the user's email system, spam filters, or other impediments to receiving communications.

Art. 3. User Requirements and Account Registration

3.1. Requirements

  • The purchase of Products on the Platform is permitted exclusively to individuals who:
  • Are at least 18 years of age and have full legal capacity.
  • Act as a Consumer Customer or Professional Customer.
  • Provide true, correct, and up-to-date data.

3.2. Account Registration

  • To facilitate the purchasing process, the Customer can create a personal account on the Platform by providing the required information and choosing a password.
  • The Customer is solely responsible for the custody and confidentiality of their access credentials and undertakes to immediately notify SAVIX of any unauthorized use of their account.
  • SAVIX reserves the right to suspend or close an account at any time and without notice in the event of a breach of these GTC, fraudulent use of the Platform, or the provision of false data.

3.3 Export Control

  • The Customer confirms their intention to comply at all times with all applicable export control laws and the relevant trade regulations applicable to the transaction. Should the Customer resell or otherwise transfer the contractual goods delivered by SAVIX to third parties, the Customer undertakes to comply with the applicable export control laws and trade regulations. The Customer confirms compliance with existing embargoes and restrictions, particularly within the framework of customs legislation, as well as international regulations and/or policy measures related to international trade. In this context, the Customer also agrees that the contractual goods are not intended for export or otherwise for delivery to areas and/or entities subject to sanctions. The Customer confirms that they, their affiliated companies, and/or their legal representatives and/or shareholders are not on any applicable sanctions list under current foreign trade laws.

Art. 4. Conclusion of the Sales Contract

4.1. Invitation to Offer

  • The presentation of Products on the Platform does not constitute a binding offer by SAVIX, but merely an invitation to submit an offer.

4.2. Order Process and Contractual Proposal

  • To place an Order, the Customer must follow the guided procedure on the Platform, which includes:
    1. Selecting the Products and adding them to the cart.
    2. Entering or confirming shipping and billing information.
    3. Selecting the payment method.
    4. Viewing and accepting these GTC and the Privacy Policy.
  • By confirming the Order, the Customer declares to have read these GTC and to have received in a clear and understandable manner all the mandatory pre-contractual information pursuant to Art. 49 of the Consumer Code.
  • The submission of the Order, made by clicking the clearly marked button in the final stage of the ordering process, constitutes a binding contractual purchase proposal by the Customer.

4.3. Order Acceptance and Conclusion of the Contract

  • Once the Order is received, SAVIX will automatically send an "Order Processing" email, which does not constitute acceptance of the Customer's proposal. This email summarizes the Order details and only confirms that the proposal has been received.
  • The Sales Contract shall be considered concluded exclusively when SAVIX sends the Customer a "Minitools Order Acceptance" email and a subsequent "Minitools Order Shipped" email.
  • If the Customer receives an order cancellation email from SAVIX or if they do not receive any shipping confirmation within 8 days from the order date, it means that the Customer's order has not been accepted. SAVIX reserves the right not to accept an Order, at its sole discretion, in cases such as: unavailability of the Product, material errors in the price or description of the Product, reports of fraudulent activity, exceeding purchase limits for non-personal use, or failure to authorize payment. In such cases, SAVIX will inform the Customer via email and will refund any amount already paid.

4.4 Telephone Orders

  • In the case of telephone orders, the Customer's order constitutes a binding offer to enter into a Purchase Agreement. The acceptance of the order by SAVIX employees, who are only receiving operators and do not make legal declarations on behalf of SAVIX and/or a Third-Party Seller, does not constitute acceptance of the Customer's offer. After receiving the Customer's order, the Customer will receive a confirmation of receipt via email or through another method agreed upon with the Customer.

4.5 Products on Offer

  • The purchase of products published in the "Promo" section or expressly indicated as "limited offer" (or synonyms) is subject to a maximum number of pieces that can be purchased per day for each Customer. Upon reaching this limit, if an attempt is made to add more pieces to the cart, an informational message will be displayed indicating that the maximum daily purchase quantity has already been reached, visible in the cart preview or directly in the cart. In any case, SAVIX reserves the right to cancel orders that do not comply with the aforementioned limitations.
  • For special promotions and/or promotional operations and/or prize operations on the Platform, the relevant regulations will be published from time to time, to which reference is made and which shall be considered applicable as if they were part of these GTC.

Art. 5. Prices, Availability, and Characteristics of the Products

5.1. Prices

  • All prices of the Products displayed on the Platform are expressed in Euros (€) and are exclusive of VAT, where applicable.
  • Prices do not include shipping costs, which will be calculated and indicated separately in the Order summary.
  • SAVIX reserves the right to change prices at any time; however, the price charged to the Customer will be the one displayed on the Platform at the time the Order is submitted.
  • In the event of a recognizable error in the price of a Product, SAVIX will contact the Customer to offer the option of confirming the Order at the correct price or canceling it, with a consequent refund.

5.2. Availability and Characteristics of the Products

  • The availability of the Products is indicated on the Platform and is updated in real time. However, this availability must be considered purely indicative and not binding, as multiple users may purchase the same Product simultaneously.
  • The images and descriptions of the Products are provided for illustrative purposes. SAVIX is not responsible for any non-substantial differences between the images and the actual Product.

Art. 6. Payment Methods and Retention of Title

6.1. Payment Methods SAVIX accepts the following payment methods:

  • Credit/Debit Card: (e.g., Visa, Mastercard, American Express, etc.). In the case of home delivery of the Product or collection at a Point, if the Customer has chosen to pay by credit card from those available and indicated, the payment must be made when the Customer submits the Purchase Order. At no time during the payment process is SAVIX able to know information about the credit card, the credit card number, or the financial, asset, and personal information of the Customer. The payment order is, in fact, transmitted - via a secure connection - directly to the portal of the bank or financial company at the time of the Customer's confirmation. SAVIX is in no case responsible for any fraudulent and illicit use of credit cards that may be made by third parties during the product purchase and payment procedure.
  • PayPal: The charge will be made according to the terms of the PayPal service.
  • Advance Bank Transfer: The Order will be processed only after the amount has been actually credited to SAVIX's bank account. The Customer must make the payment within the indicated terms, under penalty of termination of the contract.
  • Cash on Delivery (COD): This payment method is valid only for Italy. With this payment method, the Customer will place a legally binding order, committing to pay the carrier at the time of delivery of the products to the delivery address. The customer must give the carrier only cash (or other immediate payment systems accepted by the carrier). Under no circumstances will bank checks and/or other insecure payment instruments be accepted. Payment by Cash on Delivery involves the additional payment of a "COD fee," duly and clearly indicated in the checkout phase, which will be added to the total amount to be paid.
  • Other payment methods (e.g., Apple Pay, Google Pay, Scalapay), if available and indicated on the Platform. Only one payment method can be used for each order.

6.2. Retention of Title

  • The Products remain the property of SAVIX until full payment of the price, shipping costs, and any other charges due.

Art. 7. Shipping, Delivery, and Customs

7.1. Delivery Methods and Times

  • Shipment will be made to the address indicated by the Customer in the Order. Delivery times are indicative and start from the date the "Minitools Order Shipped" email is sent. Unless otherwise agreed, shipment will in any case take place within 30 days of the conclusion of the Contract.
  • Upon delivery, the Customer is required to check the integrity of the packaging and the number of packages. Any damage or discrepancies must be immediately reported to the courier by adding a "written and specific reservation for inspection" on the transport document, and communicated to SAVIX within 8 days.

7.2. International Shipments and Customs Charges

  • If the purchased products are to be delivered outside of Italy, import duties and taxes, payable once the products reach the specified destination, are the responsibility of the Customer. Any additional customs clearance costs will be borne by the Customer.
  • The Customer is considered the importer of record and is therefore solely responsible for, by way of example and not limitation, the payment of any customs fees and duties, import taxes, customs clearance charges, administrative costs applied by the courier or customs authorities, any storage, release, or customs procedure fees; and any other charge required by the authorities of the destination country.
  • The Customer declares to be aware of such possible charges and undertakes to bear them in full. Refusal to pay such charges, resulting in the failure to clear customs and the return of the Product to SAVIX, will not entitle the Customer to a full refund.
  • SAVIX may withhold from the refund an amount as compensation for the shipping, return, and handling costs incurred.

7.3. International Shipments and Customs Charges for Returns

  • In the event of exercising the right of withdrawal or returning the product for any reason, the return shipping costs are entirely the responsibility of the Customer.
  • The Customer undertakes to bear all costs necessary for the return of the goods to the Seller, including, by way of example and not limitation, any customs fees and duties; taxes/imposts, customs clearance charges; administrative costs applied by the courier or customs authorities; any storage, release, or customs procedure fees; and any other charge or cost related to the return of the goods.
  • The Customer is also responsible for ensuring that the return shipment is carried out in compliance with current customs regulations, providing all the necessary documentation for the correct completion of export and re-import procedures.
  • In the event that, for any reason, the customs authorities or the courier charge the Seller for expenses related to customs clearance, import, duties, taxes, or other charges related to the return of the goods, these amounts will be withheld and deducted from the refund amount due to the Customer.
  • It is understood that the refund will be made net of all the aforementioned expenses and charges possibly incurred by or charged to the Seller.
  • SAVIX reserves the right to ask the Customer for payment of any additional costs incurred that exceed the amount of the Order refund.

7.4. Transfer of Risk

  • For the Consumer Customer, the risk of loss or damage to the Products is transferred when they, or a third party designated by them and other than the carrier, physically take possession of the goods.
  • For the Professional Customer, the risk is transferred upon delivery of the Products to the first carrier.

Art. 8. Receipt of Products and Transport Damage

  • SAVIX uses, among others, shipping services to send orders. If a product delivery arrives damaged, SAVIX asks the Customer to immediately inform the shipping service employee about the damaged products and to document the degree and extent of the damage.
  • The Customer may refuse to accept damaged products. In the event of delivery of damaged products, the Customer must contact SAVIX's Customer Service and inform them of the incident. This allows SAVIX to assert its rights against the shipping service and at the same time improve the service offered by SAVIX to the Customer.

Art. 9. Customer's Declarations Regarding Merchantability and Fitness of the product for Any Use

  • Without limitation, SAVIX does not verify the conformity of the Products with the manufacturer's specifications and makes no representation as to the merchantability and fitness of the Products for any use, regardless of whether SAVIX is aware of such use or not. The Customer represents and warrants to SAVIX that they are solely responsible for the use of the Products. Without limitation, and by way of example, the Customer represents and warrants that they will establish the merchantability and fitness of the Product for use in any device or in any application including, but not limited to, devices or applications involving life safety, life support, surgery, human implant, nuclear, aeronautical applications, or for any other application where the failure of a single component could create a situation of potential property damage, serious personal injury, or death. Furthermore, the Customer acknowledges that SAVIX does not sell Products for military applications. It is specified that all sales of products by SAVIX are for non-military use. The Customer agrees and declares that the purchases of the Products are intended for commercial and non-military applications. Without limitation to the indemnification obligations, the Customer agrees to hold SAVIX harmless against all claims for damages, costs, and expenses that may be incurred by SAVIX, including, without limitation, legal fees or the threat of legal action arising from the use of the Products for unauthorized applications.

Art. 10. Right of Withdrawal (exclusive to the Consumer Customer)

10.1. Terms and Method of Exercise

  • The Consumer Customer has the right to withdraw from the Sales Contract, without having to provide any reason, within 14 (fourteen) days.
  • The withdrawal period expires after 14 days from the day on which the Consumer Customer acquires physical possession of the Products.
  • The decision to exercise the right of withdrawal must be communicated by the Consumer Customer by sending an email to the returns service at [email protected], which will send the RMA form to be filled out and returned via email to the same address. Subsequently:
  • (a) a copy of the authorized RMA form with its authorization number will be sent to the Customer via email; this copy must be placed in the box of the Product to be returned;
  • (b) the Product must be packed - with the manuals, any accessories, and everything originally contained - in the original cartons to protect it from possible damage (shipping and transport costs are borne by the Customer);
  • (c) the Product must be returned intact to SAVIX, within 14 calendar days from the day the withdrawal was communicated.

10.2. Return Obligations

  • The Consumer Customer must return the Products to SAVIX, without undue delay and in any case within 14 days from the day on which they communicated their decision to withdraw.
  • The direct costs of returning the Products are borne by the Consumer Customer, including those indicated in the preceding Art. 7.3.
  • The Products must be returned intact, in a normal state of preservation, not used other than what is necessary to establish their nature, characteristics, and functioning, complete with all their parts, original packaging, and any accessories or manuals.

10.3. Effects of Withdrawal and Refund

  • SAVIX will refund the payments received from the Consumer Customer, including standard delivery costs, within 14 days from the day on which SAVIX received the Products, or from the day on which the Consumer Customer demonstrates that the Products have been sent back.
  • The refund will be made using the same payment method used for the initial transaction, unless otherwise agreed.
  • SAVIX may withhold the refund until it has received the Products.
  • The direct costs for returning the products are borne by the Customer.
  • The Customer is responsible for the diminished value of the goods resulting from their handling other than what is necessary to establish the nature, characteristics, and functioning of the goods themselves. In this case, SAVIX may reduce the refund to compensate for the diminished value of the purchased products. If the products are significantly damaged due to their handling, the Customer will not be entitled to any refund.
  • If the products to be returned are shipped from a country that is not part of the European Union, the Customer will have to bear the payment of customs duties and taxes incurred as indicated in the preceding Art. 7.3.

10.4. Exclusions from the Right of Withdrawal

  • The right of withdrawal is excluded, and therefore the preceding paragraphs do not apply, with regard to Contracts concluded with Professional Customers.
  • Pursuant to Art. 59 of the Consumer Code, Withdrawal is also excluded for the following categories of Products:
  • Goods made to measure or clearly personalized.
  • Goods that are liable to deteriorate or expire rapidly.
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
  • Digital content supplied on a non-tangible medium if the performance has begun with the consumer's prior express consent and his acknowledgment that he thereby loses his right of withdrawal.

Art. 11. Legal Warranties

The Customer's rights in case of material and title defects are governed by the legal provisions on warranties, unless otherwise specified below. The warranty regime for products sold by SAVIX differs depending on whether the buyer is a "consumer" or a "professional" within the meaning of Directive 1999/44/EC on "certain aspects of the sale of consumer goods and associated guarantees."

11.1. Legal Warranty for the Consumer Customer

  • With reference to the Consumer Customer, the legal guarantee of conformity that the seller is required to provide by law on every product sold applies.
  • It is specified that pursuant to Art. 133 of the Consumer Code, on used/refurbished/reconditioned products, the Guarantee of conformity will have a duration of one year.
  • To the extent permitted by law, SAVIX disclaims any liability if the delivered product does not comply with the legislation of the country of delivery other than Italy.
  • SAVIX is also not responsible for non-substantial differences between the purchased goods and their illustrative images and textual descriptions published on the Platform.
  • The warranty does not cover defects resulting from normal wear and tear, improper use, tampering, negligence, or accidents.

11.2. Warranty for the Professional Customer

  • For the Professional Customer, the Products are covered by the warranty for defects of the sold good pursuant to Articles 1490 et seq. of the Italian Civil Code.
  • This warranty has a duration of one (1) year from delivery. The Professional Customer forfeits the right to the warranty if they do not report the defects to SAVIX within eight (8) days of discovery.
  • Liability for defects in used/refurbished/reconditioned products is excluded. This does not apply in cases of gross negligence or willful misconduct.

11.3. Cases of Exclusion of the Legal Warranty

  • In accordance with the applicable provisions of the Consumer Code and the Civil Code, the Legal Warranty is excluded if one of the following situations occurs: (i) the product has been submitted for technical examination to subjects not authorized by the sellers or by SAVIX (e.g., technical assistance centers not authorized by SAVIX); (ii) the alleged lack of conformity of the product has manifested itself after the warranty period of the Product; (iii) the alleged defect is due (in whole or in part) to bad and/or improper use/storage/maintenance or installation - by the Customer or by subjects not authorized by the seller or by SAVIX -/or is due to non-compliance with the instructions provided, for example, in the product's user manual or other instructions provided by SAVIX with the delivered products; (iv) at the time of the conclusion of the contract, the Customer was aware of the defect and expressly accepted it.

11.4. SAVIX points out that, despite all due care, incorrect deliveries may occur in individual cases. Before installing a purchased Product, it is therefore recommended that the Customer visually check its correspondence with the original part to be replaced, in order to ensure that the ordered Product is actually suitable for the Customer's needs. If the purchased Product visibly differs from the original part to be replaced in size, shape, or material(s), the Customer is required to contact SAVIX to clarify any further issues before the purchased part is installed, adapted, or modified.

Art. 12. Limitation of Liability

12.1. SAVIX shall not be liable for indirect damages, loss of profit, loss of business opportunities, or any other damage that is not an immediate and direct consequence of its breach, except in cases of willful misconduct or gross negligence.

12.2. SAVIX's liability, in any case, shall not exceed the value of the price paid for the Product that caused the damage.

12.3. SAVIX is not liable for delays or non-performance due to force majeure, such as, by way of example, natural disasters, wars, strikes, pandemics, or government restrictions.

12.4. SAVIX is not liable for delays or non-delivery of the Products or for technical malfunctions of the Platform due to causes, events, or other circumstances beyond the control of SAVIX and its auxiliaries and for which SAVIX and its auxiliaries are therefore not responsible.

Art. 13. Use of the Site

  • The Customer must not copy, modify, transmit, and distribute externally, display in public, download, print, or publish any part of the Site or its Contents for commercial purposes. The Site may be used exclusively for the Customer's personal purposes and in accordance with this Agreement. The User may not in any way modify or vary the editing, graphics, layout, or "look and feel" of any web page within the Site, it being understood that these will be defined by SAVIX or on behalf of SAVIX at its sole discretion. SAVIX shall have the right to insert its own trademark, trade name, logo, ideogram, or other distinctive sign of SAVIX or third parties, as well as to insert advertising banners, hyperlinks, or other forms of advertising at its total discretion within each web page within the Site.
  • The Customer must not exploit or use the Site, or any Content, in a way that is detrimental to SAVIX or third parties. In particular, the Customer has the obligation to refrain from using the Site or the Contents to carry out activities in competition with, or in any way that causes damage or prejudice to the interests, including economic, or the image of SAVIX, other Customers, or third parties. The Customer is responsible for evaluating any Product or Service on the Site.
  • SAVIX assumes no responsibility for personal data or information or other content that may be sent, disseminated, uploaded, or downloaded by the Customer or any third party through the Site. In the event that the Site allows the Customer to formulate comments or opinions regarding Products, Services, or functions made available through the Site, the Customer undertakes to ensure that said comments or opinions refer specifically to the activity of the economic operator being commented on and refer to specific and detailed facts. Without prejudice to the foregoing, SAVIX reserves the right not to disseminate, remove from the Site, or modify without any prior notice, any content made available by the Customer of which it has become aware, as well as any other content published by third parties that constitutes or may constitute a violation of this Agreement, of mandatory legal provisions, or of third-party rights, or in cases where SAVIX believes in good faith that such information or content constitutes a violation of this Agreement or the law.
  • The Customer must indemnify SAVIX from any claim or legal action initiated or threatened against SAVIX by third parties as a result of the Site or its functions being used by the Customer in violation of this article as well as in violation of any other provision of this Agreement.

Art. 14. Intellectual Property

  • All intellectual property rights relating to the Platform and its contents (such as trademarks, logos, texts, images, designs) are and remain the exclusive property of SAVIX or its licensors. Any unauthorized reproduction, modification, or use is prohibited.

Art. 15. Personal Data Protection

  • SAVIX processes Customers' personal data in compliance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation. For more information, please consult the Privacy Policy available on the Platform.

Art. 16. Applicable Law and Competent Court

16.1. Applicable Law

  • These GTC and the Sales Contracts are governed by Italian law, with the express exclusion of the 1980 Vienna Convention on the International Sale of Goods (CISG).
  • The GTC are drafted in Italian. In case of translation into other languages, the Italian version shall prevail over any other language version, both for interpretative purposes and in the event of any disputes.

16.2. Competent Court

  • For any dispute relating to the interpretation, execution, or termination of these GTC and the Sales Contracts concluded with a Consumer Customer, the mandatory territorial jurisdiction is that of the court of the consumer's place of residence or domicile, if located in the Italian state territory.
  • For any dispute relating to Sales Contracts concluded with a Professional Customer, the Court of Bari, Italy, shall have exclusive jurisdiction.

16.3. Alternative Dispute Resolution (ADR/ODR)

  • In the case of disputes between SAVIX and the Customer arising from the General Terms and Conditions of Sale, it is hereby informed that the European Commission provides a platform for alternative extra-judicial dispute resolution, http://ec.europa.eu/consumers/odr/.
  • It is specified that SAVIX is not obliged to participate in alternative dispute resolution procedures before an Alternative Dispute Resolution body.

Art. 17. Waiver

  • In the event of a breach by the Customer of these Conditions of Sale, SAVIX's failure to exercise its right to act against the Customer does not represent a waiver of its right to act for the violation of the obligations assumed by the Customer.

Art. 18. Amendments to the Conditions of Sale

  • SAVIX reserves the right to make changes to these General Terms and Conditions of Sale at any time by publishing the updated version on the Platform. The Customer is subject to the terms of the General Terms and Conditions of Sale in force from time to time at the moment the order was placed.

Art. 19. Final Clauses

  • If one or more clauses of these GTC should be declared null or ineffective, this will not compromise the validity and effectiveness of the remaining provisions.

Ver. 1.1 of 09-04-2026